Shipping policy

At DAMLIFE, we are committed to delivering fresh, premium New Zealand seafood to our customers worldwide with fast, safe, and transparent shipping service. Below is our complete shipping and delivery information for all orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We work efficiently to shorten waiting time and ensure your fresh seafood is shipped out at its best condition.
2. International Shipping & Delivery Time
We provide reliable international shipping to most countries and regions. Standard international delivery usually takes 7–14 business days, depending on destination, local logistics, and customs clearance. Customers who need faster delivery can choose our expedited rush shipping option during checkout for quicker arrival.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or extra charges.
4. Customs Duties & Import Taxes
International shipments may be subject to local customs duties, import taxes, or inspection fees set by your local government. These additional charges are the recipient’s responsibility. We recommend all customers check their local import regulations before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we use high-strength, shockproof, and fresh-keeping packaging materials to fully protect your products during international transit and maintain maximum freshness. For high-value orders, we provideoptional shipping insurance at checkout to offer extra protection and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect your package upon delivery. If you receive damaged, leaking, or severely deformed packaging, please take clear photos, refuse delivery, and contact our support team immediately.
If you find any product quality issues or defects after signing for your order, please reach out to us within 48 hours of delivery. Our team will verify your case and provide reasonable solutions including refund, replacement, or other after-sales support.
7. Customer Service & Inquiries
If you have any questions regarding order processing, shipping status, delivery delays, customs clearance, product information, wholesale cooperation, or after-sales issues, feel free to contact our support team anytime. We provide professional and friendly customer service to resolve your concerns quickly.
Business Contact Information
Trade Name: DAMIAN WHITTAKER (DAMLIFE)
Email: info@damlife.shop
Phone: +64 216083925
Address: 120 Esplanade Road, Mount Eden, Auckland 1024, New Zealand
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (NZ Local Time)
We continuously optimize our logistics and packaging standards to bring every customer a fast, safe, and worry-free seafood shopping experience. Thank you for shopping with DAMLIFE!